Return Policy

The returned goods/products will be checked with the receipt together and the goods should be in the good condition. The packaging should also be in original condition in the original shipping container as received. If the goods/products have been used or damaged by the customer, there will not be any refund. LocknLock will also not be responsible if your shipment is lost during the return transit. Once we have checked and confirmed the goods/products, the customer will receive their refund within 30 Days after the confirmation.

Please return your purchase to the following address:

Lock&Lock (Thailand) Co.,Ltd.
388 Exchange Tower, 20th Fl. , Unit 2002, and 21th Fl., Unit 2103, Sukhumvit Road, Khlong Toei, Bangkok 10110

We can be contacted through Line OA @locknlockth or E-Mail us at

We'll get back to you as soon as possible!